Support

Support is answered by the people who build Defectbird, by email, on working days. Most questions are about an advisory that was declined and never came back on the next visit, or a photo taken on a technician's own phone that never reached the record, and both are usually answered the same working day because the answer is visible in the inspection you can already see.

If Defectbird Pro is not doing what you took it out to do, write to us and we will refund it. We would rather give the money back than argue about a subscription a shop is not getting value from, and you can cancel from inside the account at any time without asking us first. Cancelling needs no message at all: your account ends the subscription itself, effective at the period end. Prefer email? hello@defectbird.com reaches the same people.